Return Policy
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1. Return Policy
Return Policy
We do not accept returns. All sales are final — perfumes and cosmetics are personal-care products, so an order cannot be returned or exchanged once it has been delivered. Please review the product details carefully before ordering.
Damaged or Incorrect Orders
If your order arrives damaged, or is not the item you ordered, contact us on WhatsApp at +961 71 716 263 within 3 days of delivery with your order details and photos of the item. Our team will review it and arrange a replacement or a refund.
Non-Returnable Items
Every product we sell is non-returnable — perfumes, cosmetics and personal-care items alike, including any product that has been opened, sprayed or tested. This is a hygiene requirement, and it applies to every order without exception.
Refunds
Where a damaged or incorrect delivery is confirmed, the refund is issued by bank transfer or in cash.
Exchanges
Exchanges are offered only for a damaged or incorrect delivery, and are subject to availability.
2. Shipping & Delivery
Standard Delivery Fee: We charge a standard flat rate of $4 for deliveries to all regions across Lebanon.
Variable Adjustments: On rare occasions—due to package sizing, weight, or specific remote operating zones—delivery fees may vary. Any changes to the standard rate will be clearly displayed in your order summary before you check out and submit your cart. There are no hidden surprises.
Estimated Delivery Time: Most orders arrive at your door within a maximum of 4 business days.